Because digitizing is a bespoke digital service, our default remedy for issues is unlimited free revisions until the file sews correctly.

Refund eligibility

Refunds are considered on a case-by-case basis when the delivered file cannot be brought to specification after reasonable revision attempts. Refunds are not typically available for change requests unrelated to the original brief.

How to request a refund

Contact hello@stichdesign.com within 30 days of delivery with your order details. We aim to respond within one business day.